FAQS

faq
What are your prices?
Do you have a minimum order quantity?

Yes, we support sample service, and minimum order is also possible.

Can you supply the relevant documentation?

Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.

What is the average lead time?

The delivery time of standard products is generally within 7 days, and customized products need about 15 days. The quantity of products will also determine the delivery time.

What kinds of payment methods do you accept?

You can make the payment to our bank account, Western Union or PayPal:
30% deposit in advance, 70% balance against the copy of B/L.

What is the product warranty?

1year, if it is our problem, we can replace the parts for free. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction

Do you guarantee safe and secure delivery of products?

Yes, we always use high quality export packaging, the whole process will be taken to the customer.

How about the shipping fees?

The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By sea freight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.

Are you a manufacturer?

Yes, we are manufacturing company who is specialized in producing all kinds of wooden houses.

What kinds of wood do you use?

Three kinds of wood are used: SPF ( Canadian Wood), Spruce and Russia Pince Wood.

Can you produce the wooden house according to our own design?

Yes, of course. We can design for you and your own conception is also welcomed.

What’s your MOQ?

Our MOQ is 20’GP, any small trial order is also welcomed and can be in a further discussion.

Do you provide the painting?

For the painting, our customers usually purchase it on their local market because of the difficulty of custom clearance.

Do you provide samples?

Yes, we can. The sample will be cost 1.5 times of its original price but the extra cost will be refund you once you place the order.

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